Overview
Automotive Service Advisor Jobs in Alert Bay – British Columbia at Sunshine Coast GM
Title: Automotive Service Advisor
Company: Sunshine Coast GM
Location: Alert Bay – British Columbia
Category: Automotive
Location: Alert Bay
Do you have what it takes to join one of Canada’s Best Managed Companies?
Sunshine Coast GM is seeking an experienced Automotive Service Advisor to join their team. If you have a
proven track record
of success as a Service Advisor and are looking for a fun, positive
team environment
, we want to hear from you
About the Role
The Automotive Service Advisor provides excellent customer service to all Service clients by initiating automotive services and repairs by ascertaining performance problems. The Service Advisor verifies warranty and service contract coverage, develops estimates of work required, and writes repair orders and maintains records.
Schedule:
Tuesday to Saturday – 8:00 am to 5:00 pm
Remuneration: $65k-$80k per year (depending on experience)
Benefits:
Competitive Pay
Plan
Extended Health Care /Dental Benefits
RRSP group program
Employee Assistance Program
TAG University –
Leadership
, Mentorship and Training programs
Primary Duties and Responsibilities:
Provide the highest level of customer service to all Service clients
Recommend repairs and maintenance by listening to customer description of problems
Examine service history for each customer to determine recommended maintenance and repair
Perform multi-point inspections on all customer vehicles upon service write up process
Compile quotes for recommended repairs and/or maintenance by utilizing MPI Software
Verify warranty and service contract coverage by examining records and explain any provisions and exclusions to customers
Practice a consistent and thorough follow up process to ensure customers are kept up to date on vehicle condition and status
Prepare clear and concise repair orders and obtain approval signatures
Enter repair orders into service database system and monitor progress
Communicate effectively with Service Technicians to ensure all information is retrieved, documented and communicated with clients on vehicle conditions
Qualifications:
Minimum 2 years of recent dealership experience as a Service Advisor
Domestic OEM Brand Dealer experience is preferred but not required
Superior customer service skills with the desire to exceed expectations
Outstanding
attention to detail
and organizational skills
Excellent interpersonal and relationship-building skills
Excellent written and oral
communication skills
Valid Class 5 driver’s license with a clean driver’s abstract
About Us :
Recognized as one of the most
innovative
dealer groups in Canada, Trotman Auto Group also known as “TAG”, is an industry-leading, diversified dealer group representing 13 major OEM brands through 11 dealerships located across British Columbia. We have been awarded the Canadian Automotive Industry Laureate Award for Business
Innovation
and have also been recognized as one of Canada’s Best Managed Companies since 2017.
Having successfully retained our status as a Gold Standard Winner in 2023, the Best Managed program award winners demonstrate
leadership
in the areas of strategy, culture,
innovation
, governance and financial performance.
We are in the business of people and we constantly invest…
