Overview
Automotive Service Advisor Jobs in Port Alberni, BC at Van Isle Ford Sales Ltd
Job Summary
We are seeking a knowledgeable and customer-focused Automotive Service Advisor to join our dealership team. The ideal candidate will serve as the primary point of contact for customers seeking vehicle repairs and maintenance, ensuring a seamless service experience. This role requires strong communication skills and a passion for delivering exceptional customer service. Previous dealership experience and mechanic knowledge are highly valued to effectively assess customer needs and recommend appropriate services but will train the right candidate.
Responsibilities
- Greet customers warmly and listen attentively to understand their vehicle concerns
- Explain repair and maintenance services clearly, providing accurate estimates and timelines
- Coordinate with technicians to ensure timely completion of repairs
- Upsell additional services or maintenance based on customer needs and vehicle requirements
- Handle cash transactions accurately and maintain proper documentation
- Maintain detailed records of customer interactions, service orders, and vehicle history
- Follow up with customers post-service to ensure satisfaction and build long-term relationships
- Stay informed about current automotive repair procedures, promotions, and dealership offerings
Requirements
- Proven experience as an Automotive Service Advisor or in a similar dealership role preferred but not necessary
- Strong customer service skills with the ability to communicate technical information effectively
- Sales aptitude with a focus on upselling services to meet customer needs
- Ability to handle cash transactions accurately and responsibly
- Knowledge of automotive repair processes, parts, and service procedures
- Excellent organizational skills with attention to detail
- Professional appearance and demeanor with a commitment to providing outstanding service
- Ability to work in a fast-paced environment while maintaining professionalism and patience
Pay: Up to $60,000.00 per year
Benefits:
- Dental care
- Extended health care
Work Location: In person
Title: Automotive Service Advisor
Company: Van Isle Ford Sales Ltd
Location: Port Alberni, BC
