Overview
Automotive Service Advisor Jobs in Scarborough, Ontario at Hogan Chevrolet Buick GMC Ltd.
Title: Automotive Service Advisor
Company: Hogan Chevrolet Buick GMC Ltd.
Location: Scarborough, Ontario
Job SummaryThe Automotive Service Advisor at Hogan Chevrolet Buick GMC Limited is a Customer Service role responsible for providing excellent customer service, advice, and sales assistance to customers who have questions or concerns with their repair or service needs for their vehicles. This position reports directly to the Service Manager, and will be integral in supporting the sales team and establishing customer loyalty and satisfaction.
Compensation & BenefitsThe compensation for this role is $35000 to $75000 & higher based on experiance per year, paid biweekly. This is a full-time, individual contributor role. Benefits include, medical & dental.
Responsibilities
Responding to customer inquiries regarding repair, parts, and service offerings for their vehicle in a timely manner
Assisting customers with booking and checking appointments
Inspecting customer vehicles and making recommendations for needed service, repairs, and upgrades
Working with the service manager to devise an effective vehicle maintenance schedule for the customer
Explaining repair and parts processes and estimated costs to customers
Processing payment transactions
Maintaining accurate records of all customer interactions
Keeping the service area clean and organized
Requirements
High school diploma or equivalent
Previous automotive service experience preferred
Excellent communication skills both verbally and in writing
Ability to problem solve and troubleshoot customer issues
Knowledge of automotive repair and parts
Ability to handle multiple customer inquiries at once
Knowledge of business software and CRM systems
Equal Employment Opportunity Statement
Hogan Chevrolet Buick GMC Limited is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all associates and providing members of all backgrounds with a work environment free of discrimination and prejudice.