Overview
Auto Body Estimator Jobs in Lake Forest, CA at CARSTAR
Job description
Seeking a Senior Estimator with 10 years plus of experience. He/she is responsible for greeting customers, providing accurate automotive repair estimates in a DRP, Non- DRP-environment and asking for the sale- Lake Forest location. In addition, must handle communications with insurance adjusters and customers throughout the repair process effectively.
DUTIES/RESPONSIBILITIES
Greet customers promptly and in a timely manner to accurately determine customer’s needs while ensuring a high degree of customer service.
- Inspects, analyzes, and evaluates damaged vehicles to create a comprehensive and accurate estimate of repair.
- Informs customers about CARSTAR’s repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair.
- Asks for the sale and/or attempts to schedule customers for an estimate to achieve a closing ratio of 85% (minimum) for all assigned work.
- Responsible for achieving 97% (minimum) CSI/NPS (customer service, kept informed, quality of service and on-time delivery).
- Responsible for maintaining positive relationships with insurance agents, dealerships, fleet accounts and other customers.
- Keeps insurance adjusters, production staff and customers informed regarding the status of the vehicle repair. Write supplements and negotiates with insurer.
- Responsible for keeping all assigned Repair Order (RO) current and accurate throughout the repair process.
- Inspects all completed repairs before delivering customer vehicles, explains CARSTAR’s warranty and Quality Control process with all customers.
- Attend daily release meetings.
- Other duties as assigned.
Job Type: Full-time
Pay: $110,000.00 – $150,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
Education:
- Associate (Preferred)
Experience:
- Auto estimating: 10 years (Required)
Ability to Commute:
- Lake Forest, CA 92630 (Required)
Work Location: In person
Title: Auto Body Estimator
Company: CARSTAR
Location: Lake Forest, CA
