Overview
Authorization Agent Jobs in Saint-Gabriel-de-Valcartier at Money Mart
Title: Authorization Agent
Company: Money Mart
Location: Saint-Gabriel-de-Valcartier
Category: Customer Service/HelpDesk, Retail
Position: Central Authorization Agent
Location: Saint-Gabriel-de-Valcartier
Job Description
GENERAL FUNCTION
The CA Agent is responsible to provide a high level of customer service support for retail stores in North America. Agents primarily provide assistance related to the check cashing product, however support other products as well.
DUTIES/RESPONSIBILITIES
Provide a high level of Customer Service
Provide exceptional customer service via a friendly demeanor, genuine willingness to provide assistance and solve customer issues and clear, concisecommunication.
Acquire and maintain knowledge of relevant products and current support policies in order to provide technically accurate solutions to users.
Participate in training workshops as required.
Meet standards in all key performance indicators and metrics as directed by management.
Check Approvals
Review large, out of guideline, over limit or in clearing checks
Customer/Employee Calls
Answer and attempt to resolve calls.
Support store personnel and provide customer service on collection matters when collectors are not available.
Commercial Accounts
Approve all new commercial business accounts
Negotiate rate structure for all commercial business customers.
Maintain all records for all commercial business customers.
Extensive understanding of all company policies and procedures
Interface directly with store staff via telephone, chat and e-mail
Additional tasks as assigned
Qualifications
EXPERIENCE
Minimum of 2+ years in store experience
SKILLS
Demonstrated exceptional customer service
Thrive in afast-pacedteam environment
Be confident, assertive, well-organized and detail-oriented
Prior experience in Microsoft word, Excel and Outlook
Technical proficiencyin relevant operating systems, applications, and/or languages is required.
Ability to work within flexible shifts scheduled to operate “retail business” hours of operations
Excellentcommunication skills, strongproblem solvingand technical writing skills.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Additional Information
Notice to Ontario Applicants – National Money Mart is committed to accommodating applicants with disabilities up to the point of undue hardship during the recruitment, assessment and selection process. If you are selected for an interview, please notify National Money Mart if you require accommodation inrespectof the materials or procedures used at any time during this process. If you require accommodation National Money Mart will work with you to determine how to meet your needs.
Note to Internal Applicants:All internal applicants are required to notify current manager regarding interest in applying for this role.
