Overview
AT&T Account Associate Jobs in Irving, TX at Confidential
Our team is looking to bring on additional support by hiring a AT&T Account Associate. The AT&T Account Associate role with our company will be responsible for educating customers on the benefits of wireless services available directly to them. As a AT&T Account Associate, we will provide initial training in this role that includes product knowledge and AT&T wireless information to become an expert in assisting customers with services and support.
The AT&T Account Associate position is in an office role that is heavily focused on interacting with customers to showcase the wireless services, devices, and updates available to them. In this AT&T Account Associate role, you will also be responsible for evaluating customer needs, answering questions thoroughly and troubleshooting accounts. We are looking to fill this position with someone who can assist in upgrading accounts and ensuring a seamless customer lifecycle.
AT&T Account Associate Responsibilities:
- Converse with customers to present products and services, utilizing promotional sales techniques and customer service skills
- Work with customers to find the best plan for them, which can include monthly billing, service needs or storage and data
- Create a positive customer experience by actively listening and caring about the customers account showing attentiveness and attention to detail
- Communicate any policy updates, upgrades and product knowledge accurately to best support customers experience
- Demonstrate proficient knowledge of products and services to customers and continue to stay up to date on services as they become available
- Utilize organizational skills to track all customer interactions and file in accordance with
AT&T Account Associate Qualifications:
- Experience in customer service, sales, retail or hospitality is a plus
- Communication skills to converse directly with customers
- Demonstrate a strong work ethic and attention to detail
- Time management and organizational skills
- Bilingual is a plus
Pay: $52,500.96 – $63,226.96 per year
Work Location: In person
Title: AT&T Account Associate
Company: Confidential
Location: Irving, TX
