Overview
Associate Manager Operational Excellence Jobs in Greater Toronto Area at Canada Life
Title: Associate Manager Operational Excellence
Company: Canada Life
Location: Greater Toronto Area
Permanent Full Time
The Canada Operations, Operational Excellence Team is looking for an Associate Manager.
Reporting to the Director Operational Excellence, The Associate Manager is responsible for operations transformation and continuous improvement in core operational areas.
The Associate Manager will lead process reengineering projects, contribute to digital and operations transformation initiatives, assess continuous improvement opportunities and work closely with the business leaders to develop and execute a portfolio of operational excellence initiatives.
What You Will Do
Lead strategic process and data analysis of advanced concepts to recommend data-driven process redesigns
Drive design and execution of process re-engineering projects
Gather quantitative and qualitative data through conducting focus groups, internal surveys, interviews, job shadows and time studies, etc. virtually and/or in-person
Analyze findings including large and complex data sets and reports
Implement continuous improvements framework in collaboration with the business
Maintain and sustain existing process design, workflow data, and reporting
Key contributor to business cases by leading operational impact assessment work
Provide analysis and reconciliation support through savings realization period
Build and maintain capacity models capable of assessing process change impacts
Core outcomes to include: enhanced customer experience, quality improvements, and operational cost reductions in line with strategic plans
What You Will Bring
Excellent interpersonal skills in order to effectively gather process requirements, obtain approvals, build relationships and provide sufficient influence to achieve success
Creative problem solver that can break down complex problems into meaningful parts in order to identify and solve for improvement areas
Ability to analyze complex data to determine appropriate course of action towards the objectives
Strong execution skills to support robust deployment of improvement and transformation opportunities in a dynamic environment
Ability to work with a high degree of detail and accuracy in a fast-paced environment
Strong time management skills with the ability to prioritize competing projects
Qualifications:
University Degree in business administration, engineering, computer science, social sciences, etc. or equivalent experience or qualifications
2+ years experience leading and delivering operational process improvements or initiatives
Professional certification(s) related to process design and improvement (Lean Six Sigma; Lean Analysis; Business Analysis or Project Management)
Financial services/insurance business knowledge is an asset
Excellent communication skills with experience creating and leading presentations to senior leadership
Skilled at building strong, collaborative relationships at all levels of an organization
Ability to communicate effectively, coach and support project teams
High proficiency with (8/10) Excel, PowerPoint; Visio or any other process mapping tools, Familiarity (3/10) with PowerBI; Tableau; SQL; Azure Databricks; Minitab; ARENA; SIMUL8 are the asset
The base salary for this position is between
$65,400
– $120,300
annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recr…
