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Associate Director, Business Solutions Jobs in Toronto at Workplace Safety and Insurance Appeals Tribunal
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Associate Director, Business Solutions
The WSIAT is currently seeking a highly motivated, experienced IT manager to provide leadership, direction and expertise in the management and delivery of the WSIAT’s portfolio of IT business application solutions. This hands-on role directs and oversees software development and quality assurance for the Tribunal’s internally developed and externally sourced software applications, using Microsoft-aligned development platforms and frameworks.
Preferred Start Date: August/September 2026
About the job
Under the supervision of the Director, Information and Technology Services, duties are as follows:
- Provide overall strategic and operational leadership of information technology business solutions for the Tribunal, including planning, development, evaluation, and coordination of all related initiatives.
- Lead innovation, integration and standardization in the structure and processes relating to IT business solutions that meet the core needs of the Tribunal while maintaining a modern development frameworks and approaches.
- Utilize judgment and latitude to effectively meet with, and consult extensively with, clients throughout the Tribunal.
- Own and provide end-to-end support and product management for the Tribunal’s portfolio of business application solutions.
- Provide application-level support to the Business Intelligence functions that will support and enhance data driven decision making for the Tribunal.
- Oversee the selection and management of IT application solution service providers optimizing a mix of in-house and outsourced services.
- Manage a team of union and excluded software developers by providing work guidance, mentorship, and performance management.
What you bring to the team
Knowledge and Experience:
- Strategic and operational leadership skills, direction and expertise, in the management and delivery of IT business application solutions, planning, development, and evaluation.
- Senior I&IT leadership and management skills to develop a strategic IT applications and business solutions vision, incorporating strong understanding of emerging technologies and of the value delivered by competing choices.
- Hands-on expertise in information systems development and methodologies, application architecture, and systems modernization.
- Knowledge of business systems analysis, design, implementation, testing, and risk management to direct staff in the development and evaluation of I&IT systems.
- Knowledge of data and information management practices, processes and enabling technologies.
- I&IT project management, to manage and ensure integrated, cost-efficient and effective planning and management of concurrent portfolio projects.
- Knowledge of emerging technologies in modern software environments, including cloud-native platforms, AI-enabled tools, automation, APIs and integration services, low-code capabilities, and secure on-premise and hybrid architectures.
- Knowledge of public sector vendor management and procurement principles, practices and methods, and management decision making processes.
- Experience with budget and financial management practices, processes, methods and principles.
- Knowledge of software tools, legacy and modern development languages and platforms, and database technologies that underpin modern I&IT business solutions.
- Knowledge of human resources practices, policies and procedures to manage department staff, develop organizational capacity, conduct recruitment, establish performance standards.
- Demonstrated experience in relevant continuing professional development and education.
Leadership Skills:
- 7 years of relevant people management and technical experience.
- Ability to leverage strategic leadership skills to drive major change required for delivering key business solutions priorities for a modern forward-thinking I&IT group.
- Manage the team by communicating values, strategies, expectations, and promoting an engaged, collaborative and inclusive environment.
- Foster an environment of high performance, learning, growth and continuous improvement and builds a collaborative and customer-centric team culture.
Communication and Interpersonal Skills:
- Effective communications skills to provide specialized technical advice and direction to IT staff to identify solutions to resolve incidents, problems and required enhancements and to explain technical solutions to both technical and non-technical personnel.
- Written communication skills to prepare reports, briefing notes and papers on the Tribunal’s I&IT systems and services; prepare solution recommendations and business cases.
- Strong presentation skills with the ability to prepare briefings, and present technical information, to technical and non-technical audiences.
- Strong consulting and negotiating skills to work effectively in partnership with internal/external users.
- Exercises tact, discretion and an inclusive mindset during interactions with I&IT colleagues and Tribunal staff.
Organizational and Analytical Skills:
- Problem-solving skills to address complex software-related issues, such as application defects, integration challenges, performance concerns, competing business requirements, and modernization decisions, as well as human resource matters involving workload management, staff development, team performance, and change adoption.
- Critical thinking and decision-making skills for establishing performance standards, and monitoring, evaluating and reporting on progress, taking pre-emptive steps to ensure barriers are removed and progress.
- Designing and articulating best practices for utilizing the available tools for business analytics and reporting services.
- Analyzes and evaluates key technical, financial, and business impacts of proposed projects and initiatives on the Tribunal, its relevant parties and the broader OPS.
Planning and Coordinating:
- Oversees the creation of a detailed technology roadmap for the Tribunal’s I&IT data & AI solutions portfolio, identifying investment costs for short-, medium- and long-term priorities.
- Leads and directs the planning, coordination and delivery of data governance, analytics, and AI initiatives and projects from a data perspective.
- Coordinates with departments and teams to develop business cases for new I&IT data & AI solutions that can be prioritized by the Tribunal’s leadership team.
- Facilitates management team technology discussions, prioritization and governance to ensure efficient and effective decision-making.
- Collaborate with colleagues across ITS and the Tribunal to actively participate in data analytics and AI projects, contributing technical expertise to ensure the successful delivery of solutions, including detailed analyses, problem evaluation, business impact assessment and identification of solutions.
- Collaborates with other IT colleagues and teams in business process mapping to identify the business drivers for the selection of data & AI solutions.
- Defines and adjusts I&IT data & AI solutions related standards and technologies in close collaboration with the Tribunal’s I&IT leadership team, governance committee, and the broader OPS I&IT organization.
Additional Information:
Address: 505 University Avenue, Toronto
Posted on: June 24, 2026
How to Apply:
For EXTERNAL candidates, please follow these directions:
1. Please submit your resume and cover letter through our online WSIAT Career Centre
2. Customize your cover letter and resume to the qualifications listed on the job ad. Within your cover letter please explain how your knowledge and experience match the job description. If you require accommodation for a disability during any stage of the recruitment process, please notify us, confidentially, at [email protected]. Recruitment staff will contact you within 48 hours.
3. Background Check: As a precondition of employment, the WSIAT requires that the final external candidate for this position, prior to commencing employment, is required to undergo both a criminal record and social media search. Other types of background checks may also be requested such as education verification and professional credential validation.
Remember: The deadline to apply is July 8, 2026 11:59 pm EDT. Late applications will not be accepted. We thank you for your interest. Only those selected for further screening or an interview will be contacted.
Your personal information is being collected and will be used to determine your qualifications for employment with the Workplace Safety and Insurance Appeals Tribunal (WSIAT). The WSIAT Career Centre is an authorized common service in accordance with s. 6 of the Ministry of Government Services Act, R.S.O. 1990, c. M.25 and this collection of personal information is necessary to the proper administration of OPS Careers.
Please do not provide more personal information than what is asked of you. For example, do not include your social insurance number, photograph, or banking information, etc. with your application. We strongly encourage you not to provide us with information beyond that which is requested in the job posting. If you have any questions about the collection, use, disclosure, or retention of your personal information, please contact us.
The Workplace Safety and Insurance Appeals Tribunal is an inclusive employer.
Accommodation is available under the Ontario Human Rights Code.
All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the "language of position" information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French-language proficiency testing.
Toutes les offres d’emploi externes de la fonction publique de l’Ontario sont affichées en anglais et en français. Pour connaître les exigences linguistiques, vérifiez les renseignements sur la « langue du poste » figurant dans le haut de chaque offre d’emploi. Pour tous les postes, l’évaluation des candidates et candidats se fera en anglais, la langue usuelle de la fonction publique de l’Ontario. En ce qui concerne les postes désignés bilingues, la maîtrise du français des candidates et candidats sera également évaluée.
Don’t meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario’s Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.
Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
- diversity, equity and inclusion initiatives
- accessibility
- Anti-Racism Policy
Additional information:
- 1 English Permanent – Full Time, 505 University Ave, Toronto, Toronto Region
How to apply:
- You must submit your application using only one of the methods identified below.
- Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
- Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
- Be sure to quote the Job ID number for this position.
- OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
Send application to:
Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you’ll also need to pass a French-language proficiency test.
Exigences en matière de langue et évaluation:
Toutes les offres d’emploi externes de la fonction publique de l’Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d’emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d’affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee’s exit will be considered prior to an offer of employment.
Information collection notice
We are collecting your personal information to assess how well you meet the qualifications for employment with the Ontario Public Service, and for related recruitment purposes. The collection of personal information is necessary to the proper administration of OPS Careers, which is an authorized common service in accordance with s. 6 of the Ministry of Government Services Act, R.S.O. 1990, c. M.25.
Please do not include any more personal information than is needed for your application (for example, do not include your photograph or social insurance number).
If you have any questions about how your information is collected, used, shared or saved, please contact us.
Strengthening Ontario, together
Title: Associate Director, Business Solutions
Company: Workplace Safety and Insurance Appeals Tribunal
Location: Toronto
