Assistant Manager, Customer Experience, Strachan Road Jobs in Medicine Hat, Canada at Mark’s Work Wearhouse Ltd.
Title: Assistant Manager, Customer Experience, Strachan Road
Company: Mark’s Work Wearhouse Ltd.
Location: Medicine Hat, Canada
Category:
The Customer Experience Manager/Assistant Manager is a member of the store leadership team and is responsible for ensuring exceptional customer experiences in our Mark’s Stores. They lead and develop a strong team, drive efficient operations, and analyze customer feedback to make improvements. The Customer Experience Manager/Assistant Manager leads with our organizational Core Values and strives to live out our Brand Purpose each day “To Make Life in Canada Better” by connecting customers with products and services to keep them Warmer, Drier, Safer, and More Comfortable.
What you’ll do
Partner with SGM to hire and build a strong and diverse team.
Assist in scheduling and workload planning for efficient operations.
Take ownership of loyalty programs and coach and train team members on these programs.
Run the Manager on Duty program to enhance the customer experience on the sales floor.
Create a positive culture where associates are recognized for exceptional service.
Lead from the floor and actively build, manage, and develop team members.
Ensure consistent delivery of outstanding customer experiences aligned with the company’s mission and values.
Identify areas for improvement in customer experience and implement appropriate strategies.
Analyze customer feedback and implement improvements based on insights gathered.
Collaborate with other departments to ensure a seamless customer experience across all touchpoints.
Handle customer escalations and resolve issues or complaints promptly and effectively.
Connect customers with products and services to meet their needs
What you bring
Strong leadership abilities to guide and inspire team members.
Excellent communication skills to effectively communicate with team members, customers, and stakeholders.
Strong problem-solving ability to handle challenging situations.
Strong interpersonal skills to build positive relationships with team members and customers.
Customer-centric mindset with a deep understanding of customer needs and preferences.
Ability to develop and mentor team members to foster a high-performing and motivated team.
Results-oriented with a focus on achieving key metrics such as overall sales, training saturation, inventory accuracy, staff turnover, and net promoter score.
Technical proficiency to support teams and drive efficiency.
Adaptability to thrive in a fast-paced environment.
Decision-making agility to make effective decisions.
Collaborative mindset to work effectively with others.
Future-focused with a desire to continually develop and improve.
Compensation
We’re always looking for great talent! In addition to competitive pay, we offer:
Comprehensive benefits and retirement programs
Performance incentives
Other perks to support your well-being
Career growth opportunities and product discounts
Our typical hiring range is between 42,000 and 52,500. Salary decisions are also dependent on other factors such as your experience, store size and market location, industry benchmarks, internal equity and other role-specific requirements.
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We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.
