Overview
Assistant Manager, Commercial Accounts Jobs in North Vancouver – British Columbia at Equest
Title: Assistant Manager, Commercial Accounts
Company: Equest
Location: North Vancouver – British Columbia
Category: Management, Business
The Assistant Manager, Commercial Accounts is developing expert knowledge of their industry market segment. Working under the supervision of a Commercial Account Manager they are accountable for the performance of a small number of Seaspan Marine customer accounts. The Assistant Manager acts as a contact point for Seaspan Marine’s contract customers, builds long-term customer relationships and secures business opportunities with existing and new customers.
This role assists with contract negotiation, assisting in the fulfilment of contractual obligations and helps resolve operational issues and customer feedback.
Note:
This position qualifies for an optional hybrid work schedule after 90 days of onsite work and onboarding. Employee will be subject to the terms of the Flexible Work Policy Agreement. What you’ll do Develops expert knowledge of the industry market segment, and detailed understanding of the customer’s businesses. Develops and maintains strong relationships across a broad range of levels within customer’s organizations, focusing on key decision makers.
Ensures
customer satisfaction
is achieved and sustained by providing a high level of
communication
and customer service, and through on-going customer relations activities. Under the supervision of the Account Manager, manages contractual obligations and resolves issues including negotiating settlements in case of service failures, accidents and/or loss or damage of customer equipment or cargo. Provides expert knowledge on customer contracts within responsibility area.
Ensures rate escalations are correctly calculated by Finance and supports the Manager, Logistics Centre to ensure contractual service level commitments are achieved and that invoices are correctly prepared. Ensures ongoing
communication
with Logistics Centre and Operations staff and provides support to resolve issues. Under the supervision of the Account Manager, prepares quotations and bids for new business and negotiates and secures major long-term contracts.
Works closely with other Account and Business Development Managers to identify opportunities, share business intelligence and support proposals/bid development. Assists with preparing annual revenue budgets for the respective segment, provides regular updated forecasts and delivers on annual revenue and
sales targets
. Demonstrates Seaspan’s Core Values, implements corporate policies and drives improvement initiatives. Represents Seaspan in various transportation industry associations and committees.
Monitors Seaspan competitors and provides information on competitor activities and market share to senior leaders. Ensures client and account information and bids are kept up to date in Salesforce. What you’ll bring Bachelor’s degree in Commerce, Business, or Transportation, or an equivalent combination of
education
and experience. Master of Business Administration (MBA) is an asset. Minimum 5 years of experience in the marine industry in a business development, customer service or operations role, with progressively increasing responsibility.
Experience in transportation, dealing with customers and negotiating contracts. Experience in the BC Coast marine transportation industry. Expert knowledge of the industry segment, understanding supply chains, key economic drivers, opportunities, and threats. Knowledge of trends and market conditions of the respective…
