Overview
Assistant General Manager Jobs in Waterloo at Home Instead
Job Title: Assistant General Manager (Kitchener Waterloo Region)
About Us:
Home Instead is a trusted, franchise-based network committed to providing compassionate, high-quality care for seniors in our community. From personal care to Alzheimer’s & Dementia support, companionship, and home help, we make a meaningful difference in the lives of our clients and their families every day.
Why Join Us:
Are you looking for a role where your work truly matters? Do you thrive in an energetic, supportive team environment and want to help grow a business while making a real impact in people’s lives? Home Instead offers a unique opportunity to lead with purpose, develop meaningful relationships, and grow professionally.
The Role:
As our Assistant General Manager, your main mission is growing the business while ensuring exceptional client care. You will:
- Build trust and relationships with clients and their families, conducting Care Consultations and designing tailored care plans.
- Network within the community to generate leads, build partnerships, and grow business opportunities.
- Conduct client/CAREGiver introductions and Quality Assurance visits to ensure exceptional service and retention.
- Collaborate with the General Manager to oversee daily operations and help drive business performance.
- Coach, support, and motivate a team to deliver the highest level of care.
- Travel within your territory to provide hands-on support where it’s needed most.
What We Offer:
- Extensive Training: Comprehensive onboarding and ongoing development.
- Community Impact: Serve seniors in your local area and make a real difference.
- Career Growth: Opportunity to advance within a high-quality, values-driven organization.
- Team Culture: Work with passionate people and build meaningful relationships.
- Incentives: Competitive performance-based rewards to recognize your contribution.
Key Responsibilities:
- Conduct Care Consultations and develop individualized care plans.
- Network actively to grow the business and build community partnerships.
- Maintain regular communication and follow-up with clients and families.
- Lead and inspire a team, ensuring excellent client experiences.
- Monitor and improve service quality through QA visits and plan updates.
- Assist with daily operations, reporting, and business strategy execution.
What We’re Looking For:
- Must enjoy networking and actively growing a business; business development is your main focus.
- Minimum 1 year of relevant work experience (healthcare, social services, or business management).
- Nursing or Social Service Worker degree.
- Self-starter with a “can-do” attitude and exceptional customer service skills.
- Ability to multitask and thrive in a fast-paced environment.
- Strong leadership, organizational, and problem-solving skills.
- Valid driver’s license and reliable vehicle (KM reimbursed).
- Proficiency in MS Office.
- Commitment to upholding Home Instead’s high standards of care and ethics.
Join Us:
If you are passionate about helping seniors, love networking, and want to grow a business while making a meaningful impact, we want to hear from you. This is your chance to build your career and help shape the future of senior care in your community.
Job Type: Full-time
Pay: $55,000.00-$85,000.00 per year
Benefits:
- Company events
- Dental care
- Extended health care
- On-site parking
- RRSP match
Application question(s):
- Do you have a Reliable Car?
Licence/Certification:
- Driving Licence (required)
- CNO Membership (preferred)
Work Location: In person
Title: Assistant General Manager
Company: Home Instead
Location: Waterloo
