Overview
Assistant Front Desk Services Manager – Night Jobs in Whistler, BC at Vacasa
Full job description
Why Vacasa
We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we’re the largest full-service vacation rental company in North America thanks to the people who give us their best every day. Robust local teams are vital for successful vacation rentals—so much so that local operations teams make up the majority of our workforce. Our operations teams help make vacation memories happen by ensuring a seamless stay for our guests.
What we’re looking for
Vacasa is looking for an enthusiastic and strong leader to join our team as an Assistant Front Desk Services Manager. We are seeking a hard-working, energetic employee who is passionate about delivering on the promise of excellence in customer service. By providing personalized attention to our guests and owners, you will help us maintain our quickly growing portfolio of vacation homes.
$ $26.50 / hour
$1000 SIGN ON BONUS!Paid in two segments-$500 paid after 30 days of employment. $500 paid after 90 days of employment. Only Full-Time employees are eligible with an average of 32hrs per week to qualify)
More benefits and company perks information below
What you’ll do
Lead, support and motivate the Night Audit Front Desk Services Team members
Act as the first point of contact for our guests, vendors, and, occasionally, our owners, be responsible for taking incoming phone calls
Check out departing guests efficiently and politely and explain charges if necessary
Confirm room reservations
Deal with room relocations and issue room keys
Handle cash transactions and post guest room charges
Prepare and distribute daily summary report, verify daily admin reports, google sheets
Handle nightly closing and balancing of all shift reports and daily posting transactions
Prepare next day’s arrivals
Effectively and professionally address guest issues and complaints.
Security walks
First reporter for medical and other emergencies
Assist with the creation and delegation of maintenance and housekeeping tickets (If applicable)
Verify unit availability to assist with scheduling vendor or realtor visits
Meet and maintain Vacasa standards and metrics such as guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations
Build and maintain business relationships and open lines of communication with other internal support teams
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Skills and Position Requirements
Technical computer skills required on all forms of hardware – laptops, tablets and mobile devices
Availability to work Sunday through Saturday, Shifts are7 PM to 3 AMor occasional are 11 PM to 7 AM
Professional in all forms of communications such as email, phone calls, video calls and texts
Ability to work well under pressure in an agile, fast-paced environment
Excellent time management skills with the ability to change activity frequently and cope with interruptions
Highly responsive and reliable
Strong attention to detail
Adhere to all company policies and procedures
Ability to stand, sit, and walk for an extended period of time
Work Environment and Phys…
Title: Assistant Front Desk Services Manager – Night
Company: Vacasa
Location: Whistler, BC
Category:
