Overview
Assistant Branch Manager – Sen̓áḵw Village Jobs in Vancouver, Canada at Vancity Group
Title: Assistant Branch Manager – Sen̓áḵw Village
Company: Vancity Group
Location: Vancouver, Canada
Category:
Job Category
Business Leader
Requisition Number
ASSIS
007362
- Full-Time
- On-site
- Salary Range : $86,400 CAD to $116,800 CAD
Location
Sen̓áḵw Village Community Branch (Branch 75)
Description
The Sen̓áḵw Village community branch represents a meaningful evolution in how Vancity delivers purpose-driven banking. Identified in our 2026 business plan and planned to open near the end of Q3 2026, it reflects our commitment to reconciliation, equity, and relationship-based service, and will serve as the Centre of Indigenous Banking for the organization.
Located on Squamish Nation land, the branch enables First Nations members to receive tax-exempt deposit interest and supports Nations who require financial relationships to be conducted on reserve, helping build trust, respect, and long-term relationships with Indigenous communities.
The branch operates through a relationship-based, high-touch service model in a space intentionally designed to reflect Squamish Nation values. Key features include:
- Pod-based wickets to support private and respectful member conversations
- Bookable offices and flexible workstations to enable staff mobility
- A dedicated Elders Corner, offering a culturally respectful space for Indigenous Elders
- A design grounded in Squamish Nation cultural attributes, creating a welcoming and respectful environment for members and staff
The branch serves Indigenous members, residents of Sen̓áḵw, and the broader public, with success measured not only by outcomes, but by the trust built and long-term community impact.
Your Role in Supporting Our Members
As an Assistant Branch Manager, you will establish and develop relationships with our business community contacts and look for opportunities to promote Vancity products and services with members and non-members. The ideal candidate will have excellent verbal and written communication skills; outstanding interpersonal skills and foster a “Team Player” spirit. You will be deeply committed to creating value in our communities and, through member service and advice, be able to develop business internally and externally in measurable results.
Through your leadership, non-management staff will deliver an excellent member experience and relevant financial services to members and communities in line with branch objectives.
This is a Full-time, Permanent role based at our Sen̓áḵw Village Community Branch (Branch 75) and reports directly to the Branch Manager.
How You’ll Make an Impact
- Continuously build business and financial planning acumen of member-facing staff to facilitate and/or deliver a great member experience, and grow and maintain a membership base that is loyal, deep and committed to Vancity
- Facilitate the quality and value of member interactions against service standards through effective lobby management and member relationship management, and service members’ complex needs as required
- Manage the delivery of day-to-day service, including staffing, scheduling, traffic flow, problem resolution, and referrals in order to deliver a great service experience and serve members during high volume periods as required
- Assist the Branch Manager in the development of plans to achieve financial objectives for the branch
What You’ll Bring to the Team
- At least 3 years of overall experience within the financial industry or a related field, 1 year of which at a leadership capacity
- Solid business acumen in the context of the financial industry
- Advanced knowledge of relevant Vancity products, policies, procedures, systems, tools, products and services
- Advanced knowledge of Vancity strategies, functions and programs
- A high school diploma (or similar level of educational attainment)
Extra Skills That Set You Apart
- Post-secondary education/diploma (Business Administration or Finance)
- Successful completion of the Investment Funds in Canada (IFIC) or the Canadian Securities Course (CSC)
- Successful completion of three courses toward the Certified Financial Planner (CFP) designation
- Successful completion of coaching modules in alignment with Vancity’s current training and development educational standards
You’ll Thrive Here If You Are
- A Strong People Leader – you develop and manage your team to bring…