Overview
Appointment Coordinator Jobs in Calgary, Canada at Wood Automotive Group
Title: Appointment Coordinator
Company: Wood Automotive Group
Location: Calgary, Canada
Category:
The Wood Automotive Group is thrilled to announce that we are looking for Appointment Coordinators to join our team at our Taza Park Volkswagen dealership.
Schedule
This will be a rotating shift between Tuesday to Friday: 8:00am to 5:00pm/Saturday: 9:00am to 4:00pm and Monday – Friday: 8:00am – 5:00pm.
About the role
The Appointment Coordinator ensures all service customers receive a warm reception and responds to all service phone calls in a prompt, professional manner. Confidence in completing outgoing phone calls is necessary. Strong telephone etiquette, computer, and customer service skills are also required.
Responsibilities (but not limited to)
- Ability to converse with customers to discuss needs and direct appropriately within the dealership.
- Speak clearly and persuasively in positive or negative situations.
- Knowledge of telephone, text and email techniques and etiquette.
- Knowledge of service processes, and follow-up.
- Ability to active listening and deliver 110% customer experience.
- Strong customer service and phone skills.
- Possess strong organizational, follow-up and paper-flow handling skills.
Qualifications
- Excellent organization and interpersonal skills
- Knowledge of vehicles
- Computer knowledge and usage
Requirements
- Candidates must be reliable team players, who are committed to providing outstanding customer service.
- Previous dealership experience is considered an asset.
Some of the rewards of joining our team
- Exceptional benefits package
- Pension Plan with employer contributions – free money!
- Employee Assistance Program including, Financial Advisory Services, Nutritional Counselling, Legal Advisory Services, Counselling Services, fitness program, and more!
- Corporate rates at YMCA and Goodlife Fitness
- Group social events and company perks
We thank all candidates for their interest. Only those selected for interviews will be contacted.
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