Overview
Appointment Coordinator Jobs in Alert Bay – British Columbia at Sunshine Coast GM
Title: Appointment Coordinator
Company: Sunshine Coast GM
Location: Alert Bay – British Columbia
Category: Customer Service/HelpDesk
Location: Alert Bay
Do you have what it takes to join one of Canada’s Best Managed Companies?
Sunshine Coast GM is seeking a customer service oriented individual comfortable with making inbound/outbound calls to join their team as Appointment Coordinator. If you are looking to join a fun environment and a company that supports your growth, this is the role for you
About the Role
Reporting to the Fixed Operations Manager, the Appointment Coordinator initiates automotive services and repairs by utilizing both phone and internet strategies.
Schedule:
Monday – Friday 8:00 am – 4:30pm
Remuneration : $45k – $65k per year (depending on experience)
Benefits:
Competitive Pay
Plan
Extended Health Care /Dental Benefits
RRSP group program
Employee Assistance Program
TAG University –
Leadership
, Mentorship and Training programs
Primary Duties and Responsibilities:
Efficiently help customers (internal and external) with the highest level of service
Ascertains automotive problems and services by listening to customer’s description of symptoms; clarifying description of problems; checking vehicle maintenance records and examining service schedules, effectively communicate to Service Advisors and/or Technicians
Generate service appointments by following the TAG’s Retention and Business Development Program
Service all allocated Sales/Service inquiries in a prompt and effective fashion
Prepare a detailed and accurate estimate of all service scheduled with client and ensure estimates are communicated to customers
Conduct after service follow up calls
Communicate customer feedback and concerns to all appropriate parties and supervisors and ensure all notes are documented in customer file
Assist in all mail out/email campaigns, i.e. draft mail out letters, follow up calls to campaign list
Remain abreast on all manufacturer maintenance schedules, updates and outstanding recalls
Establish and maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer’s approval of estimates; obtaining and providing contact telephone numbers and emails
Qualifications:
Previous experience as an Automotive Appointment Coordinator is preferred but not required
A
proven track record
of success in sales and customer service
Excellent interpersonal and relationship-building skills
Strong
communication skills
Excellent customer service skills with the desire to exceed expectations
Computer skills with proficiency in Microsoft Office
Valid Class 5 or 7 BC driver’s license with a clean driver’s abstract
About Us
Recognized as one of the most
innovative
dealer groups in Canada, Trotman Auto Group also known as “TAG”, is an industry-leading, diversified dealer group representing 13 major OEM brands through 11 dealerships located across British Columbia. We have been awarded the Canadian Automotive Industry Laureate Award for Business
Innovation
and have also been recognized as one of Canada’s Best Managed Companies since 2017.
Having successfully retained our status as a Gold Standard Winner in 2023, the Best Managed program award winners demonstrate
leadership
in the areas of strategy, culture,
…
