Overview
Application Support Jobs in Vancouver, BC at iClinic Systems
Full job description
Job Summary
We are a growing IT company located in the heart of Yaletown. We specialize in developing medical software for doctors, hospitals and health authorities.
We are looking for an Application Specialist to join our team. The culture at iClinic is collaborative, and we believe in career growth for the team members. A passion for technology and customer support is a must for the position. When applying for this position, as is common in the software industry, please be prepared to work in a flex-hour arrangement which may involve some evenings and/or weekends.
Responsibilities will include, but are not limited to:
– serve as the first point of contact to troubleshoot, problem solve and provide technical assistance and support to users
– document, prioritize and monitor feedback, enhancements and other user requests€- test new or modified features and develop test plans to verify their functionality according to user requirements and testing guidelines
– work closely with the development team to ensure the delivery of quality solutions to users€- provide training and assistance to new and existing usersQualifications and Skills:- high aptitude to learn and use new custom computer software
– ability to understand the impact of issues on the business
– demonstrated business intelligence
– outstanding customer service skills and the ability to work professionally with users of varying levels of computer competency
– strong analytical skills for trouble shooting and problem solving
– proven organizational skills with the ability to manage multiple and competing priorities, including the ability to manage and prioritize a high volume of user correspondence from various sources
– strong verbal and written communication skills for clear articulation of issues and solutions€- familiarity with a testing regimen, development/testing environments, user-acceptance testing requirements
Job Type: Full-time
Pay: $50,000.00-$60,000.00 per year
Benefits:
Casual dress
Company events
Dental care
Disability insurance
Extended health care
Life insurance
Stock options
Work Location: Hybrid remote in Vancouver, BC V6B 2T9
Title: Application Support
Company: iClinic Systems
Location: Vancouver, BC
Category:
