Overview
Application Support Analyst at University Jobs in Ottawa, Canada at University of Ottawa
Title: Application Support Analyst at University
Company: University of Ottawa
Location: Ottawa, Canada
Category:
Join the University of Ottawa as an Application Support Analyst, focusing on restoring service to users. This role involves optimizing the functionality of large Enterprise systems in a flexible hybrid work environment.
As part of the IT Solutions team, you will bring 3-5 years of substantial experience to troubleshoot and resolve technical issues efficiently. Your responsibilities include updating the Configuration Management System and enhancing user satisfaction through effective communication. This is a chance to develop critical documentation and manage incidents that directly impact user operations.
Key Responsibilities:
• Serve as the main point of contact for incident resolution
• Maintain and produce reports for improved service quality
• Organize user training and communication
• Facilitate change management through updates
• Assess incident management effectiveness continuously
Requirements:
• Degree in Computer Sciences or related discipline
• Minimum 3 years’ experience in a client-facing role
• Familiarity with virtualization and storage systems
• Experience in user training and documentation development
• Bilingual in French and English
Drive IT excellence through your analytical skills and customer service mindset at uOttawa.
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