Overview
Application Support Analyst Jobs in Sandyville at Hire Intellect
Title: Application Support Analyst
Company: Hire Intellect
Location: Sandyville
Category: IT/Tech
Location: Sandyville
Job Title:
Application Support Analyst Job Type: Contract;
Full-Time
Location:
Remote (Canada)
About the Company:
Our client is a Crown corporation providing specialized and personalized financial services to farming operations. Our client offers financing, insurance, software, learning programs, and other business services to producers, agribusiness owners and agri-food entrepreneurs across the country.
Responsibilities:
The consultant will Provide second level support for incidents originating the client’s operations and other business teams.
Monitor the incoming incident queue and work with multiple support and development team members to resolve the issue in a timely fashion.
Provide analysis and documentation of investigation and findings.
Route on-going incidents to the appropriate involved in any SEV 1,2 high priority issues and any subsequent RCA’s (root cause analysis).Monitor production systems (online and batch) for alerts and errors – provide notification if necessary.
Monitor automated BAU activities.
Create product Features & KB articles as required.
Provide support for the client’s system users.
Build and execute SQL queries for fixing data and/or finding involved in team meetings and process discussions as required.
Work in a distributed
team environment
.
Requirements:
Required Experience Knowledge and experience with – Multiple product/project teams to analyse and troubleshoot customer/employee facing issues
The creation,
optimization
and execution of SQL scripts
Releases and release coordination activities
Documenting knowledge articles related to outstanding product defects and workarounds
Monitoring production alerts and actioning as required
Creating and executing data queries
Working in a distributed
team environment
Good understanding of testing principles and concepts
Hands on experience
with large business system software
Relating system logs and alerts to user outages
Debugging
software applications
Working with databases such as Oracle Working within company Security policies and Standards
Required Skills:
SQLService Now Creating/documenting Change tickets
Creating stories in JIRAQuerying data from multiple databases
