Overview
Application Support Analyst Jobs in Montréal – Quebec at Goodfood
Title: Application Support Analyst
Company: Goodfood
Location: Montréal – Quebec
Category: IT/Tech, Software Development
Goodfood (TSX:
FOOD) is a leading meal-kit service in Canada, delivering fresh meal solutions that make it easy for members from coast to coast to enjoy delicious meals at home every week. Goodfood’s mission is to make the impossible come true, from farm to kitchen, by enabling members to do their weekly meal planning and grocery shopping in minutes. We’re looking for an Application Support Analyst with experience in building and supporting web-based applications and tools to join the fast-moving team orting to the Cloud Operations & Cybersecurity Manager, the Application Support Analyst will play a major role within production support team.
Within this new team, you will work with a team of Sys Admins, ERP engineers, full-stack developers with the mission of being cross-functional specialists to build
innovative
eCommerce features and tackle difficult and sometimes critical problems within the Good Food e-commerce platform.
We work on a range of interesting and
challenging
problems and you should feel comfortable tackling any production issues as well as back-end or front-end development tasks.
Responsibilities
As an Application Support Analyst, you will play a crucial role within our production support team, reporting to the Cloud Operations & Cybersecurity Manager.
You will
work alongside Helpdesk Supports and full-stack developers, tackling complex issues and ensuring our eCommerce platform runs smoothly. L2/L3 E-Commerce Application Support. L1/L2 ERP Functional Support (Dynamics).
Flexibility
regarding working hours (on-call rotation schedule – 4 days every 3 to 4 weeks). Provide initial triage, Investigate and resolve production incidents. Maintain an accurate record of open incidents. Work and communicate with users to understand the issue and impact and escalate as required for critical issues Deploy automated code to production.
Analyze, design, code, and maintain existing functionalities. Perform unit testing to ensure feature quality. Research, design, test, implement, and maintain online and back-end data services applications in a Linux environment within the GCP cloud, leveraging
modern
service frameworks including PHP applications. Maintain thorough and clear documentation for both development processes and operational procedures. Create alerts & monitor assigned applications, identify and address operational issues before they impact customers.
Automation opportunities to streamline repetitive tasks and improve overall efficiency. KPIs Ticket Resolution:
Level 2 (App Support – P2/P3) Ticket Resolutions:
Average resolution time
