Overview
Analyst, Application Support Jobs in Vancouver, BC at Raymond James Financial, Inc.
Full job description
Analyst, Application Support
2400881
At Raymond James,wedevelop,wecollaborate,wedecide,wedeliver, andweimprove together.
Raymond James Ltd. is Canada’s leading independent investment dealers offering high quality investment products and services to Canadians seeking customized solutions to their wealth management needs.
Analyst, Application Support
How does the role impact the organization?
As part of the IT Business Applications Management team, you answer application inquiries and complex how-to questions escalated from the service desk, business, or other IT teams. You leverage your industry and/or technical expertise to collaborate across cross-functional teams on projects with broad scope and impact.
Key objectives include participating in a range of IT- and business-driven initiatives; deepening your understanding of key firm objectives, workflows and values; contributing your subject matter expertise to associates with application administration duties; documenting and suggesting/leading process improvements.
What will your role be responsible for?
Research issues involving application integration points, data integrity & connectivity failures
Diagnose root causes and recommend fixes or changes to support application stability
Coordinate with various internal teams/departments to provide support
Documentation of processes, systems and operational procedures, with a focus on recommending support process improvements, and a plan to drive change
Collaborate within application support & product management to ensure operational excellence
Growing and maintaining strong ongoing relationships with key vendors to coordinate change, advocate for business, and/or engage support for projects & initiatives
Support & contribute to ITIL & SDLC best practices
What can you expect from us?
Our most important investment is in people. Upon eligibility, Raymond James Ltd offersflexible workstyles,a competitive compensation and benefits package. Our benefits range from Health Benefits, RRSP Matching Program, Employee Stock Purchase Plan, Paid Time Off, Volunteer Days, Discretionary Bonuses, Tuition Reimbursement and many more! We also support internal promotion and community involvement.
What do we expect from you?
To qualify for this opportunity you possess:
Experience Preferred:
Minimum of a Business or related degree and two to five years of relevant experience or a combination of training, education and experience;
Knowledge of the following highly preferred to required:
Concepts of risk management, issue tracking, change management
Information technology support and technical documentation.
Knowledge of branch operations, advisor-facing technology, and/or financial services preferred.
Interpreting client input, clarifying issues and developing solutions.
Competencies:
Analysis: Identify and understand issues, problems and opportunities; compare data from different sources to draw conclusions and make recommendations;
Communication: Strong communication skills to clearly convey information and ideas through a variety of media to individuals or groups;
Exercising Judgment and Decision Making: Use effective approaches for choosing a course of action or recommending appropriate solutions;
Technical and Professional Knowledge: Demonstrate a satisfactory level of technical and professional skill or knowledge in position-related ar…
Title: Analyst, Application Support
Company: Raymond James Financial, Inc.
Location: Vancouver, BC
Category:
