Overview
Air Cargo Reservation and Customer Support Jobs in Mississauga at Airline Network Services
You will answer incoming emails and phone calls from freight forwarding companies who want to book shipments, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for freight forwarders interested in the flights we offer and will be responsible for assisting them in completing bookings online and over the phone. You will also inform customers of all service products and features and project a professional company image through voice and online interactions.
Air Cargo Reservation and Customer Support Job Responsibilities and Duties:
Answer incoming calls and respond to customer’s emails
Process bookings & reservations by entering shipment details in Airline’s booking system
Document all booking information using applicable software
Complete call logs and reports
Enter and audit rates per shipment in reservation system
Complete tasks accurately and timely
Management and resolve customer complaints
Identify and escalate issues to supervisors
Research, identify, and resolve customer complaints using applicable software
Provide product and service rate and other information to customers
Research required information using available resources
Recognize, document, and alert the management team of trends in customer calls
Follow up customer calls where necessary
Ability to consistently enhance your knowledge through regular online and face-to-face training
Other duties as assigned
Air Cargo Reservation and Customer Support Qualifications and Skills
High school diploma or equivalent
Proficient in relevant computer applications
1-3 years of experience in Airfreight customer service
Knowledge of customer service practices and principles
Excellent data entry and typing skills
Superior listening, verbal, and written communication skills
Ability to handle stressful situation appropriately
Ability to work different on weekends
Experience in the air cargo industry required
Additional language skills (such as Turkish) highly preferred
Airfreight, Airline/GSA, Freight Forwarding experience is required and must have
Company Profile
Airline Network Services is one of the most successful General Cargo Sales Agents in North America. If you are searching for dynamic growth opportunities in the air cargo industry, then Airline Network Services is right place for you.
Job Type: Full-time
Benefits:
Extended health care
Paid time off
RRSP match
Schedule:
8 hour shift
Overtime
Education:
Bachelor’s Degree (preferred)
Experience:
AirFreight, GSA or Freight Forwarding: 2 years (required)
Customer service: 2 years (preferred)
Work Location: In person
Application deadline: 2024-05-10
Expected start date: 2024-05-01
Title: Air Cargo Reservation and Customer Support
Company: Airline Network Services
Location: Mississauga
