Overview
Adoptions Counsellor Level 2 Jobs in Edmonton, AB at Edmonton Humane Society
Full job description
Adoptions Counsellor 1, Level 2
Full-Time Permanent
About Us
The Edmonton Humane Society (EHS) has been an animal welfare leader in the Edmonton community since 1907. We strive to be a model of excellence in the advancement of animal welfare and to lead the movement in creating a more humane world. EHS is a safe haven for thousands of homeless animals each year, providing veterinary treatment, behavioral rehabilitation, care, enrichment, and rehoming. Beyond animal sheltering, we engage with the community through various programs and services to support happy, lifelong bonds between people and pets.
The Role
The Adoptions Counsellor 1, Level 2 assists with the adoption process, ensuring a happy and healthy match and educating adopters on the needs of the animals. This role is also responsible for maintaining adoption records, processing payments, and communicating with adopters and potential adopters by phone and email.
The Adoptions Counsellor also ensures a high level of care and humane treatment to animals, while adhering to shelter policies and procedures.
Key Roles & Responsibilities
Provide excellent customer service educate adopters about animal care needs and answer customer questions and concerns
Answer Adoption phone calls and emails in a timely and professional manner
Review and maintain Shelter Buddy and Adopets records for accuracy
Review adoption applications
Book clients in for meet and greets and adoption appointments and conduct meet and greets between potential adopters and cats, small animals, birds, and dogs
Process all types of animal adoptions as well as donations, lottery ticket sales, and other sales as required
Communicate information effectively to partnering departments through proper forms and protocol
Education & Requirements
High School Diploma or equivalent
Minimum six (6) months of reception and/or customer service experience
Computer Skills (basic proficiency in MS Word, Excel, Outlook, and Internet)
Skills & Abilities
As the ideal candidate, you will have a passion for people, performance, and diversity (within the lens of animal welfare). You have excellent communication skills (both verbal and written), with the ability to work independently and in a fast-paced environment, and you are comfortable dealing with animals of all species and temperaments.
Compensation & Hours
Compensation:EHS offers a competitive not-for-profit compensation package which includes a comprehensive benefits package, and a strong work-life balance.
Hours:40 hours a week; however, is expected to work hours as required to fulfill department responsibilities. Some evenings and weekends may be required.
How to Apply
If you are looking for a rewarding career in an exciting fast-paced environment, we invite you to forward your resume and salary expectations, in confidence, by email to [email protected]
The Edmonton Humane Society is an equal-opportunity employer and we thank all applicants for submitting their resumes. However, only those candidates considered for employment will be contacted.
Title: Adoptions Counsellor Level 2
Company: Edmonton Humane Society
Location: Edmonton, AB
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