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Apply By: Thursday, July 9, 2026 11:59 pm EDT

Admissions and Visitor Services Clerk

Job ID:

245948

Posting status:

Open

Organization:

Ministry of Tourism, Culture and Gaming

Division:

Fort William Historical Park

City:

Thunder Bay

Position(s) language:

English

Job term:

1 Temporary recurring seasonal assignment/contract up to 10 months

Job code:

06OAD – Office Administration 06

Salary:

$25.32 – $29.24 Per hour*

*Indicates the salary listed as per the OPSEU Collective Agreement.

Bring your customer service and general office administration skills to this role with Fort William Historical Park (FWHP), where you will provide a range of clerical and admission support services to FWHP operations.

Please note: This position requires the successful candidate to have availability to work evenings and on weekends, and flexibility to work extra hours as required.

About the job

In this role, you will:

• provide group leadership and training to admissions staff
• act as point of contact for visitors with concerns about front-line service while monitoring the activities of admissions staff
• coordinate visitor admissions processing and walk-up ticket sales and oversee admissions for all individual and groups
• operate cash registers, maintain cash float, and reconcile daily sales by preparing cash out reports
• provide statistical reporting and coordinate visitor surveys
• prepare for group arrivals by coordinating with other departments
• answer general inquiries regarding programs, services and up-coming events at FWHP

Note: Fort William Historical Park is a 7-day a week, 24-hour operation. Position may be required to attend off-hour programs, work holidays and weekends.

What you bring to the team

Mandatory requirements

• You must have a valid Class G Ontario Driver’s Licence

Analytical, problem solving and leadership skills

• You can use your analytical skills to reconcile daily sales by preparing cash out reports, and explaining cash overages and shortages.
• You are able to resolve customer complaints by determining an acceptable solution.
• You can respond to a variety of unexpected visitor care issues.
• You possess group leadership skills to train and guide seasonal staff.

Communication and customer service skills

• You have proven interpersonal, communication, and customer service skills to respond to inquiries from external and internal clients, using tact and diplomacy.

Administrative knowledge and skills

You have:

• administrative skills to assist with the processing of admissions and statistical reporting.
• the ability to obtain knowledge of FWHP administrative procedures and guidelines to perform clerical/typing services.

Technical knowledge

You have:

• the ability to gain knowledge of FWHP programs, events, promotions, projects, policies and procedures.
• knowledge of retail sales operations, cash handling, processes and financial reporting; and reconciliation procedures to prepare statistical reports.

Don’t meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario’s Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

Additional information:

Apply by:

Thursday, July 9, 2026 11:59 pm EDT

Position details:

• 1 English Temporary – Seasonal, duration up to 10 months, 1350 King Rd, Thunder Bay, North Region, Criminal Record Check

Compensation group:

Ontario Public Service Employees Union

Work hours:

Schedule 3.7

Category:

Customer and Client Services

Posted on:

Wednesday, June 24, 2026

Note:

• About security checks:
  
  A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position’s responsibilities.
  
  If a check is needed and you’ve lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you’ll need to provide an out-of-country police clearance certificate from the country you lived in.
  
  Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.

How to apply:

Language requirements and assessment:

All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you’ll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:

Toutes les offres d’emploi externes de la fonction publique de l’Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d’emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d’affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.

Strengthening Ontario, together