Overview
Adminstrative & Front Desk Lead (Client Experience) Jobs in Windsor at spaxs nail bar
Company Overview
Spaxs Nail Bar has been proudly operating since 2012. As we continue to grow and focus on rebranding and elevating our client experience, we are looking for motivated, professional, and organized Admin/Lead Receptionist focused on delivering a luxury client experience. We are currently seeking a highly organized, driven individual to join our team in a hybrid role combining administration, front desk leadership, and client experience. This is not a standard receptionist position.
This role is designed to grow into an Operations Manager position within 6–12 months for the right candidate. You will work closely with ownership and leadership to help streamline systems, support staff, and contribute to the overall growth of the business.
Key ResponsibilitiesFront Desk & Client Experience
- Answer phones, respond to emails, and manage daily communications
- Book, reschedule, and optimize appointments using our system
- Greet clients and ensure a seamless, luxury experience from start to finish
- Handle client concerns professionally and confidently
Administrative & Organizational Support
- Maintain daily organization of schedules, staff flow, and operations
- Track inventory and manage supply lists
- Support internal systems, checklists, and salon structure
- Assist in coordinating team schedules and shift coverage
Team Support & Leadership
- Help guide and support a team of 10–12 staff members
- Assist with onboarding and training new team members
- Reinforce salon standards, systems, and client experience expectations
- Communicate clearly with team members and leadership
Sales & Growth
- Promote services, encourage rebooking, and support upselling at the front desk
- Help drive client retention and overall revenue through strong communication
- Support loyalty programs, promotions, and in-salon initiatives
Social Media Support
- Capture simple content (photos/videos) for Instagram and marketing
- Assist with basic posting or content organization when needed
What We’re Looking For
- Strong organizational skills (this is the most important requirement)
- Experience in reception, administration, or salon/spa environment preferred
- Confident communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Professional, polished, and client-focused mindset
- Interest in growing into a leadership/operations role
- Basic understanding of social media (Instagram) is an asset
Please send your resume, a brief introduction, and any relevant experience or social media work to [email protected]
Pay: From $20.00 per hour
Benefits:
- On-site parking
Application question(s):
- Describe how you stay organized when managing multiple responsibilities (emails, scheduling, clients, and team communication. What system or tools do you use?
Work Location: In person
Title: Adminstrative & Front Desk Lead (Client Experience)
Company: spaxs nail bar
Location: Windsor
