Overview
Administrative Assistant (Temporary – may lead to permanent) Jobs in Abbotsford at Newleaf Total Wellness Centre
If you are an excellent communicator who cares deeply about providing outstanding client service and creating a warm and welcoming environment, this is the place for you. We seek a part-time/casual Administrative Assistant with superior multi-tasking and computer skills to support our busy interdisciplinary healthcare team. The ideal candidate will have at least one year of experience in a healthcare office setting and a solid understanding of confidentiality and professional codes of conduct. Candidates with experience using the Jane App and availability to work flexible shifts will be given preference.
Job Title:
Administrative Assistant
Location:
2309 McCallum Road, Abbotsford, BC
Reports to:
Office Manager
Role Summary:
The Administrative Assistant works with high integrity, confidentiality, and professionalism. In collaboration with the clinic leadership team and following the clinic’s mission, vision, and values, they offer outstanding client care and service. Administrative Assistants ensure all clients accessing our services are provided with a consistent, professional, and welcoming environment. They greet clients, manage client intake, answer incoming calls, schedule appointments for clients, and create and manage electronic health records. This role also includes accepting payment, balancing petty cash and performing other administrative duties as required, including but not limited to cleaning and stocking treatment rooms, doing clinic laundry and ordering supplies.
Key Responsibilities:
Administrative
Maintains the overall flow of workplace operations
Is the central point of contact for clients and practitioners in the clinic
Answers incoming calls
Enters client data, collects payments and issues receipts
Enters and manages third-party insurance information
Performs general office duties and provides administrative support
Balances end-of-day receipts and petty cash
Client Service
Provides callers with information about the clinic and its practitioners
Calls or emails clients to remind them of appointments
Facilitates communication with clients
Assists practitioners with in-clinic cross-referrals and case notes
Clinic Support
Responsible for minimizing cancelled appointments and vacancies within the appointment schedule
Monitors maximum visit thresholds for ICBC clients
Reminds practitioners to update treatment plans
Other duties as required, including going beyond the job description whenever necessary
Required Knowledge, Attributes and Skills:
Knowledge
Minimum of one year of experience in a healthcare or clinic environment
Demonstrated experience providing customer service, resolving issues both in person and virtually
Demonstrated experience working with individuals from a broad range of cultural and socio-economic backgrounds
Solid understanding of confidentiality and other professional codes of conduct
Attributes
Works well independently and in a team
Self-motivated
Cheerful, optimistic and positive disposition
Polite and professional
Genuine desire to help others
Organized
Resourceful
Flexible
Skills
Proficient with computers and a variety of software programs
Excellent written and verbal communication
Superior time management
Meticulous attention to detail
Confident problem solver
Desired Knowledge, Attributes and Skills:
Knowledge
Post-secondary certificate, degree, or diploma in a relevant field (e.g., Medical Office Assistant, Business Administration)
Attributes
Fun-loving and a little silly, but understands appropriate workplace behaviour
Skills
Experience using Jane App
Experience with third-party billing, including:
Pacific Blue Cross
Telus e-Health
ICBC
MSP
RCMP/DVA
WSBC
WCB
Comfort and proficiency in using Social Media
Other
Availability to work early mornings, evenings and weekends
Job Type: Full-time
Pay: $18.00-$22.00 per hour
Expected hours: 30 – 35 per week
Benefits:
Dental care
Extended health care
On-site gym
On-site parking
Paid time off
Flexible Language Requirement:
French not required
Schedule:
Monday to Friday
Weekends as needed
Supplemental pay types:
Overtime pay
Ability to commute/relocate:
Abbotsford, BC: reliably commute or plan to relocate before starting work (required)
Application question(s):
Are you available for opening shifts starting at 7:30 am?
Are you available for closing shifts ending at 7:30 pm?
Education:
Secondary School (preferred)
Experience:
Jane App: 1 year (preferred)
Administrative experience: 1 year (preferred)
Licence/Certification:
MOA Certificate (preferred)
Work Location: In person
Expected start date: 2024-07-08
Title: Administrative Assistant (Temporary – may lead to permanent)
Company: Newleaf Total Wellness Centre
Location: Abbotsford
