Overview
Administration & Dispatch Clerk Jobs in Calgary at The Brick
Is this job for you?:
Do you believe in putting the customer first?
Do you love to solve problems and create solutions?
Do you love a physical job that will keep you busy?
Trans Global is actively seeking to expand our service team. We need people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations!
Responsibilities:
Provide courteous, prompt, and professional service to customers over the phone with the goal of resolving customer questions and concerns with first contact resolution
Field incoming calls from TGS technicians and contractors and national support call center
Following up with technicians, call center and customer questions or concerns via e-mail or outbound calls
Assisting TGS technicians with service issues, payment issues and system issues
Assisting with the follow up and action of service events such as scheduling and routing the technician’s calls
Maintaining of the service events that need to be action by the technician, warrantor, admin team and call center
Investigating and resolving aged service events
Applying credits to parts that have been returned to the supplier
Maintain up to date knowledge of new policies, procedures, and products
Qualifications:
Previous experience in an admin, shop or customer service environment required
Professional phone etiquette and empathy for sensitive circumstances
Utmost discretion with confidential customer information
Excellent data entry and keyboarding skills.
Excellent communication skills, both verbal and written; Bilingual language skills (English & French) are an asset
Strong attention to detail.
Superior organizational, and multi-tasking skills.
Strong analytical and decision-making skills.
Strong desire to take ownership and accountability of task completion.
Intermediate knowledge in Microsoft Office, particularly Excel, Word, PowerPoint and Access
Ability to work effectively with and without supervision
Experience in the Furniture or Appliance/Electronic industry is an asset
High School or Equivalent is required
Why Transglobal:
A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
Competitive remuneration package that will commensurate with experience
Career progression potential with plenty of access to ongoing personal and professional development
Employee discounts
A dynamic environment to showcase your leadership talents.
Apply now
If you’d like to apply for this role, please contact our recruitment team at [email protected]
Attach your CV and tell us why you would be a great fit at Transglobal!
Trans Global is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [email protected]
Title: Administration & Dispatch Clerk
Company: The Brick
Location: Calgary
