Overview
Ad Success Representative Jobs in Greater Toronto Area, Canada at MediaMint
Title: Ad Success Representative
Company: MediaMint
Location: Greater Toronto Area, Canada
Ad Success Representative
Job Location : Toronto , Canada
Work from Office
What do we do?
MediaMint is an AI-powered Revenue Operations services company dedicated to accelerating innovation and revenue growth for platforms and publishers worldwide. Our mission is to enhance operational efficiency, scalability, customer satisfaction, and data-driven insights through advanced technology, automation, and AI capabilities. We serve industry leaders across AdTech, Consumer, CTV, Publishing, and Retail.
Job Description:
We are seeking an Ad Success Representative to support an esteemed client in the digital advertising space. This role is a hybrid of strategic account management and operational excellence. You will be the primary link between client partners and Ad Operations—managing workflows, delivering insights, and driving campaign success.
This is a high-impact, fast-moving role—ideal for someone who excels at switching between hands-on tasks and big-picture thinking.
Key Responsibilities
Client Engagement & Strategic Partnership
- Manage 3–4 client partners, including subsidiaries under large holding companies.
- Lead structured weekly check-ins, provide proactive recommendations, and build trust-based relationships.
- Support account retention and growth by identifying revenue opportunities and upsell strategies.
Campaign Management & Operational Support
- Act as liaison between client teams and Ad Operations; manage ticket submissions and QA deliverables.
- Use tools like Slack, Salesforce, and trackers to ensure smooth workflow and issue resolution.
- Oversee Direct IO, Programmatic, and Self-Serve (Ads Manager) campaign processes.
Insight Generation & Optimization
- Download and analyze campaign performance data.
- Translate metrics into clear, actionable insights and optimizations.
- Deliver reporting narratives that align with campaign goals and strategy.
Internal Collaboration & Workflow Development
- Partner with product, marketing, and engineering teams to surface client feedback and shape improvements.
- Help standardize evolving workflows in coordination with partners like MediaMint’s process teams.
- Contribute to resource creation and knowledge-sharing initiatives.
Performance Metrics
- Volume of Work (by case type, reason, and region)
- Average Handle Time for support and operational tasks
- QA Scores for campaign accuracy, strategy, and delivery timeliness
- Monthly CSAT Scores from client partners evaluating deliverables and communication
Skills & Experience
- 3+ years in Customer Success, Account Management, Ad Ops, or a similar client-facing role
- Proficiency with Salesforce, Google Sheets/Excel, Slack, and customer support platforms (Zendesk, Outreach.io)
- Strong problem-solving and communication skills
- Ability to manage complex workflows and shifting priorities
- Experience in digital advertising (Direct IO, Programmatic, or Self-Serve) is a plus
- Analytical mindset with a drive to turn data into actionable insights
Please fill this Google form to Apply : Ad Success Representative – Canada
Why Join Us?
This role supports one of the most dynamic teams at our client’s organization. You’ll be part of a new, evolving process—helping define success from the ground up. If you thrive in complexity, enjoy shaping structure, and are passionate about creating impact, MediaMint is the place for you.
About MediaMint
MediaMint is a global professional services firm specializing in digital marketing and consulting. We work with a broad spectrum of clients – from Fortune 500 to start-ups. Our mission is to provide strategic, operational and technical support that drives performance and delivers outstanding results for our clients. Our vision is to be the transformative operating partner for media and technology companies worldwide. We currently have 7 offices. Our headquarters is in Hyderabad and it is our main delivery and operations center. Our other offices are in San Francisco, New York, Spain, Canada, Mexico, Krakow (Poland) and Ilorin(Nigeria). MediaMint currently employs more than 3000+ dedicated professionals.
