Overview
Account Manager/MGA Jobs in Edmonton – Alberta at People Corporation
Title: Account Manager/MGA
Company: People Corporation
Location: Edmonton – Alberta
Category: Management, Customer Service/HelpDesk
Job Description
We are seeking an Account Manager (MGA+) to
join our team
in Alberta.
At People Corporation we are committed to helping businesses succeed. We are a national provider of group benefits, group retirement,
wellness
and human resource solutions. This role will be a part of Group Quest, a division of People Corporation within Partner Solutions. As a Group Benefits Managing General Agent (MGA+), we work in partnership with advisors and insurance carriers to provide full back-office support and services in all aspects of group benefits.
We’re a team of
entrepreneurial
thinkers, with a relentless drive to get things done, passionate about what we do and the
innovative
impact we are making.
The Account Manager (MGA+) will:
Report to the Director of Account Management (MGA+), the Account Manager will be the primary relationship owner for defined advisors books of business, specifically those that are eligible for the MGA+ services. This team member will oversee the daily routine tasks involved with addressing the customer’s needs and concerns while maintaining account activities. The Account Manager will need to wear many “hats” in this role.
They often need to adjust their focus depending on the client’s particular situation, and how satisfied that client is with their current account status. By triaging the needs of the client, they may be a combination of a coordinator, customer service representation, and technical specialist. The Account Manager is the quarterback for customer experience providing customer support, technical assistance and general relationship management.
The Account Manager will be dedicated to support a defined number of advisor partners. Maintain broad understanding and differences between carrier and solution advantages and disadvantages, and communicate them to their advisors.
Triage and resolve incoming requests and where necessary, engage the right resources/processes within Parnter Solutions extended portfolio to assist in providing exceptional customer experience end-to-end.
Become a trusted liaison between the customer and operational teams in place.
High level of accountability to take ownership of issues and be organized to manage the resolution through to completion. To be successful as an Account Manager (MGA+) with Group Quest/People Corporation, you will need: 3+ years of experience in Group Benefits sales and/or service, carrier or advisor side.
Keen attention to details. Accuracy and
quality control
are extremely important. Strong interpersonal skills with relationship top of mind to build trust and credibility.
Excellent
communication skills
, both written and verbal to interact with internal and external clients.
Strong organizational skills and the ability to multitask and prioritize workload in a
fast-paced environment
. A
positive attitude
and strong team player who works well with the internal and external stakeholders.
Ability to
meet deadlines and provides deliverables as identified in a timely manner.
High energy and a strong desire to achieve top results with a charismatic, positive “can do” attitude both via phone and in person. High degree of ownership and commitment to work quickly and accurately in a rapidly changing environment.
Analyt…
