Overview

Account Manager Jobs in Toronto – Ontario at GardaWorld

Title: Account Manager

Company: GardaWorld

Location: Toronto – Ontario

Category: Management, Retail

ACCOUNT MANAGER

Reports to:

Portfolio Director and Director Customer Relations

Purpose

of Position This position oversees a designated group of clients, Account Directors and Supervisors, along with the site guarding compliment and is responsible for customer service, collaborating with clients and the Account Director and Supervisors to ensure the best client experience. The Account Manger is responsible for client retention, growth of new accounts, value selling other Garda World offerings, while ensuring operational excellence, profitability and

continuous improvement

.

Work Environment

The Account Manager will be expected to travel within the assigned accounts for clients and guard visits. The Account Manager will be responsible for coaching all site Garda World team members, in addition making sure the client is happy with our team performance. The Account Manager will work with the support office to collaborate and make sure we are fully operational 24/7.

Structure and Relationship This position reports to the Portfolio Director or Director of Customer Relations. Within this position there will be regular interaction with all departments within the support office. Required Skills The Account Manager will require the following skill set:

Ability to

create a positive

work environment

and create a team atmosphere to obtain the desired results from others Strong

communication skills

Strong organizational and priority setting skills to ensure goals are met

Entrepreneurial

and self-starter

Ability to

speak in public settings and comfortable with presenting to colleagues and clients

Ability to

coach, mentor and develop our onsite personnel Proven ability to prioritize, multitask in a

fast-paced environment

with

problem solving

skills, organizational and

analytical skills

to deal with competing priorities Computer skills – ability to use Microsoft Office 365 with efficiency Task Related Objectives Overall responsibility for assigned clients Make sure KPI’s – Opens, Sub Usage and Overtime set for the year are met Meet and exceed client and business expectations Oversee the day to day (24/7) operation of assigned clients Directly manage team of Account Directors, Supervisors and guard team Manage staffing levels and recruitment with Talent Acquisition Colleagues Directly or indirectly manage accuracy and timely invoicing in

collaboration

with Pay and Bill Ensure sub usage is reduced, overtime and open shifts are minimized working in

collaboration

with the Control Centre team Assisting Account Directors, Supervisors, and personnel in responsible charge in relation to scheduling activities, by ensuring they have exhausted the best process in filling in shifts by using the Account Library for

communication

Maintain and enhance client experience Value sell out complete offerings Work with Business Development to help achieve growth objectives Drive to surpass monthly and yearly targets Other duties as required

 

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