Overview
Account Manager Jobs in Elora at Polycorp Ltd
Title: Account Manager
Company: Polycorp Ltd
Location: Elora
Category: Sales
Location: Elora
Polycorp, located in Elora, Ontario is the industry leader in the design and manufacture of engineered polymer products for a global customer base in the Rail, Mining and Protective Linings industries. As a result of continued growth, we are looking for an Account Manager for the Protective Linings Division.
Account Manager
Position Summary:
The Account Manager serves as the primary point of contact for designated customer accounts, responsible for maintaining strong relationships, addressing customer needs, and driving revenue growth. This role involves understanding customer objectives, coordinating with internal teams, and ensuring the successful delivery of products. The ideal candidate possesses exceptional
communication skills
, a strategic mindset, and a proactive approach to account management.
Other notables:
Expectation to travel to current and new customers within North America to win business (35%-50% of your time). Valid Passport and driver’s license required.
Flexible
home office
/Elora office.
Key Responsibilities:
Relationship Management:
Build and maintain strong, long-lasting relationships with customers.
Serve as the main point of contact for client inquiries, issues, and requests.
Understand customer goals and objectives to effectively address their needs.
Account Growth:
Identify opportunities for account expansion and
upselling
additional products or services.
Collaborate with team members to develop strategies for revenue growth.
Regularly review account performance and identify areas for improvement.
Project Coordination
:
Coordinate with internal teams to ensure the successful delivery of products to customers.
Communicate customer requirements and expectations internally, ensuring alignment and timely delivery.
Monitor project progress and address any issues or delays proactively.
Customer Satisfaction
:
Conduct regular check-ins with the customer to gather feedback and assess satisfaction levels.
Address any concerns or issues raised by clients promptly and effectively.
Strive to exceed client expectations and maintain high levels of satisfaction.
Strategic Planning
:
Develop strategic account plans to achieve long-term objectives and revenue targets.
Analyze market trends and competitive landscape to identify new opportunities and threats.
Collaborate with customers to support joint business plans and strategic initiatives.
Reporting and Analysis:
Prepare regular reports on account performance, including revenue forecasts, sales metrics, and client feedback.
Analyze data to identify trends, opportunities, and areas for improvement.
Use insights to develop actionable recommendations for optimizing account strategies.
Ensure ISO 9001 conformance and Polycorp’s Quality Management Systems Experience and
Education:
Post Secondary
education
, Chemistry and or Business Administration, or related field.
Proven experience in account management or sales, preferably in a related industry.
Minimum ten years’ experience selling in a business-to-business environ…
