Overview
911 Dispatcher/Clerk Jobs in Mukwonago, WI at Village of Mukwongo Police Department
Duties:
Public safety answering point for 911 emergency and administrative calls. Responsible for dispatching police to various incidents throughout the Village and Town of Mukwonago. Operates radio, teletype and ProPhoenix CAD/RMS system to facilitate up-to-date and timely records. In station customer service, clerical, and court duties are included with this position.
– Receive and prioritize emergency and non-emergency calls from the public and other agencies
– Gather necessary information from callers to determine the appropriate response
– Dispatch appropriate personnel and resources to incidents or service requests
– Monitor and track the status of units in the field
– Provide updates and relay important information to responders as needed
– Maintain accurate records of all calls, incidents, and actions taken
– Coordinate with other dispatch centers and agencies as necessary
– Follow established protocols and procedures for handling different types of calls
Skills:
– Excellent communication skills, both verbal and written, to effectively interact with callers, responders, and other agencies
– Knowledge of phone triage techniques to assess the urgency and severity of calls
– Familiarity with phone systems and dispatching software for efficient call handling and resource allocation
– Ability to use GIS (Geographic Information System) tools to locate addresses and provide accurate directions to responders
– Basic knowledge of first aid principles to provide initial guidance over the phone if needed
– Strong conflict management skills to handle high-stress situations calmly and professionally
– Demonstrated phone etiquette to ensure clear communication and understanding with callers
– Analytical thinking skills to quickly assess information and make informed decisions
Please note that this job description is not exhaustive, and additional duties may be assigned as needed.
If you possess these skills and are looking for a rewarding career in emergency services, we encourage you to apply using the link below:
https://www.villageofmukwonago.gov/1379/Police-Department-Employment-Application
Qualifications
– Strong analysis skills with the ability to assess situations quickly and accurately
– Excellent communication skills to effectively interact with emergency personnel and callers
– Experience in conflict management to handle high-pressure situations calmly
– Phone triage experience to prioritize emergency calls efficiently
– Proficient in phone etiquette to provide clear and concise instructions to callers
Job Type: Full-time
Pay: From $25.60 per hour
Benefits:
- Dental insurance
- Dependent health insurance coverage
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- On-the-job training
- Paid time off
- Retirement plan
- Vision insurance
Shift availability:
- Overnight Shift (Required)
- Night Shift (Required)
Work Location: In person
Title: 911 Dispatcher/Clerk
Company: Village of Mukwongo Police Department
Location: Mukwonago, WI
